Privacy and Policy
Effective Date: 01/02/2026
Introduction & Scope
This Privacy Policy explains how Irissan Discovery Morocco (“we,” “us,” or “our”) collects, uses, protects, and shares your personal information when you visit or use irissandiscoverymorocco.com (our “Website”).
We are committed to protecting your privacy and being transparent about our data practices. This policy applies to all visitors and users of our Website, regardless of how you access or use our services.
By using our Website, you consent to the collection and use of your information as described in this Privacy Policy.
Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, mailing address
- Travel Preferences: Destination interests, travel dates, group size, special requirements
- Communication Data: Messages, inquiries, and feedback you send us
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Account Information: Username, password, and profile details if you create an account
Information We Collect Automatically
When you visit our Website, we automatically collect certain technical information:
- Device Information: IP address, browser type, operating system, device identifiers
- Website Usage: Pages visited, time spent, click patterns, referral sources
- Location Data: General geographic location based on IP address
- Cookies and Tracking: Data collected through cookies and similar technologies (see section below)
How We Use Your Information
We use your personal information for the following purposes:
Service Provision
- Process and respond to your travel inquiries and booking requests
- Provide customer support and assistance
- Deliver travel-related services and communications
Personalization & Improvement
- Customize content and recommendations based on your interests
- Analyze Website usage to improve our services and user experience
- Conduct research and analytics to enhance our offerings
Communication
- Send booking confirmations and travel updates
- Deliver newsletters and promotional content (with your consent)
- Notify you of important changes to our services or policies
Legal & Business Operations
- Comply with legal obligations and respond to legal requests
- Prevent fraud and ensure Website security
- Process payments and maintain financial records
Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience.
Types of Cookies We Use:
Essential Cookies: Required for basic Website functionality, such as security and navigation.
Performance Cookies: Help us understand how visitors interact with our Website through anonymous analytics.
Functionality Cookies: Remember your preferences and settings to provide a personalized experience.
Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.
Managing Your Cookie Preferences
You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect Website functionality.
Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block third-party cookies
- Clear all cookies when you close the browser
Third-Party Sharing
We may share your information with trusted partners and service providers in the following circumstances:
Service Providers
- Booking Platforms: To facilitate travel reservations and bookings
- Payment Processors: To securely process transactions
- Email Services: To send communications and newsletters
- Analytics Providers: To analyze Website performance and user behavior
Business Partners
- Travel Suppliers: Hotels, tour operators, and activity providers for booking purposes
- Advertising Partners: To deliver personalized advertisements (with appropriate consent)
Legal Requirements
We may disclose your information when required by law, to protect our rights, or to ensure user safety.
All third-party partners are contractually obligated to protect your information and use it only for specified purposes.
User Rights & Choices
You have important rights regarding your personal information:
Your Rights Include:
Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information (subject to legal requirements)
Restriction: Limit how we process your information in certain circumstances
Data Portability: Receive your information in a portable format
Opt-Out: Unsubscribe from marketing communications at any time
How to Exercise Your Rights
To exercise these rights or ask questions about your personal information, contact us at:
Email: irissandiscoverymorocco@gmail.com
We will respond to your request within 30 days. Some requests may require identity verification for security purposes.
You can also opt out of marketing emails by clicking the “unsubscribe” link in any promotional email.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Newsletter Subscriptions: Until you unsubscribe or request deletion
Travel Inquiries: 3 years for customer service and legal purposes
Booking Records: 7 years for accounting and legal requirements
Website Analytics: 2 years in aggregated, anonymized form
Marketing Data: Until you opt out or request deletion
We may retain certain information longer if required by law or for legitimate business purposes.
Security Measures
We implement robust technical and organizational measures to protect your personal information:
Technical Safeguards
- HTTPS Encryption: All data transmitted between your browser and our servers is encrypted
- Secure Storage: Personal information is stored in secure, access-controlled systems
- Regular Updates: We maintain up-to-date security software and protocols
Organizational Safeguards
- Access Controls: Only authorized personnel can access personal information
- Staff Training: Our team is trained on privacy and security best practices
- Regular Audits: We periodically review our security measures and practices
While we strive to protect your information, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.
International Transfers
Your personal information may be transferred to and processed in countries outside your residence, including Morocco and other locations where our service providers operate.
When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by relevant authorities
- Adequacy Decisions from privacy regulators
- Other legally recognized transfer mechanisms
These safeguards help ensure your information receives protection similar to what is provided in your home country.
Children’s Privacy
Our Website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
Parents or guardians who believe we may have collected information from a child under 16 should contact us immediately at irissandiscoverymorocco@gmail.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes, we will:
- Update the “Effective Date” at the top of this page
- Notify you via email or prominent Website notice
- Give you the opportunity to review the updated policy
Your continued use of our Website after any changes indicates your acceptance of the updated Privacy Policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: irissandiscoverymorocco@gmail.com
Subject Line: Privacy Policy Inquiry
We are committed to addressing your privacy concerns and will respond to your inquiry within 30 days.
For urgent privacy matters or data protection concerns, please clearly indicate “URGENT – Privacy” in your subject line.